I've had my CooCase Astra 48-liter topcase for about 18 months and 27,000 miles and I've been mostly happy with it...till yesterday.
I was moving the bike and pushed on the front of the case and it lifted up from the rack. I pulled it off and found a crack in the bottom half of the case just above the three tabs that locate the case on the rack.
I emailed Twisted Throttle and asked if there was any warranty this far out from the purchase, pointing out to them that I had spent more than a little bit of money with them and assuring them that I was unhappy (at the momemt) with CooCase, not with Twisted Throttle.
I rode about 180 miles today, with my Kindle (and its more-valuable assortment of books) and my new $6000 hearing aids in the trunk. I was meeting my buddy for lunch and told him about the crack. He wanted to see it and felt as if it wouldn't be too much trouble to repair if no one stood behind the product.
I rode home, came in and checked my email, finiding the assurance from Twisted Throttle that the CooCase has a 3-year warranty, and asking that I send some pix so they could expedite the replacement.
I went out to the garage, pulled the CooCase and found that the crack had expanded and there was a chunk missing out of the bottom...including the three locator tabs. Fortunately, the liner had contained my hearing aids and my Kindle.
Here are pix of the CooCase. For now, thumbs down to CooCase -- my Givi E-46 lasted 11 years and survived a crash that totaled Tumbleweed, my first Connie. It didn't look great, but it was still water-tight and worked like you want luggage to work. I may see if I can apply the money it would take to buiy a new CooCase to the purchase of a Givi instead. Here are the pix:
I was moving the bike and pushed on the front of the case and it lifted up from the rack. I pulled it off and found a crack in the bottom half of the case just above the three tabs that locate the case on the rack.
I emailed Twisted Throttle and asked if there was any warranty this far out from the purchase, pointing out to them that I had spent more than a little bit of money with them and assuring them that I was unhappy (at the momemt) with CooCase, not with Twisted Throttle.
I rode about 180 miles today, with my Kindle (and its more-valuable assortment of books) and my new $6000 hearing aids in the trunk. I was meeting my buddy for lunch and told him about the crack. He wanted to see it and felt as if it wouldn't be too much trouble to repair if no one stood behind the product.
I rode home, came in and checked my email, finiding the assurance from Twisted Throttle that the CooCase has a 3-year warranty, and asking that I send some pix so they could expedite the replacement.
I went out to the garage, pulled the CooCase and found that the crack had expanded and there was a chunk missing out of the bottom...including the three locator tabs. Fortunately, the liner had contained my hearing aids and my Kindle.
Here are pix of the CooCase. For now, thumbs down to CooCase -- my Givi E-46 lasted 11 years and survived a crash that totaled Tumbleweed, my first Connie. It didn't look great, but it was still water-tight and worked like you want luggage to work. I may see if I can apply the money it would take to buiy a new CooCase to the purchase of a Givi instead. Here are the pix:
But I will confess to having dropped it "more than once." But like I told him, I had a Givi on my two Concours for 11 years, dropped them way more than I've dropped the NT, and totaled one of the bikes after doing an "endo" on it. The Givi looks like heck, but, according to the current owner of my old Connie, it's still doing fine. And I haven't dropped the NT when the top case has been loaded. It's never touched the ground in any of my drops, so I don't really think that drops were the issue.
