In order to survive, HD dealers will need to make a paradigm shift from the way they "were" doing business. The "we are HD so take it or leave it" will no longer fly. When I reentered motorcycling some 10 years ago after my 40 year hiatus, I did not know what I wanted. I was always a Honda guy but had Triumphs, BSAs and Yamahas as well. I knew I didn't want Brit bike if the quality/reliability had not improved. I had no pre conceptions and money was no object since this would likely be my "last bike". I spent six months researching all makes, visiting dealers, reading road tests and snooping in forums. In my dealer visits, all my experiences were very positive with the exception of the two HD dealers I visited. The folks there were rude and very arrogant. In fairness, the Honda dealers with one exception were clueless about the NT though. They were nice folks though.
Mike