?130 Genuine Honda Undercowl Kit sold by Doble on eBay not genuine at all!!
Like many others I was excited to be able to purchase a genuine Honda Undercowl kit for a significant saving. Doble, a UK based authorised Honda dealer, were offering them on eBay for ?130 instead of the recommended retail price of more than ?220 - they stated that they were "Offered here at an exceptional price package to clear some old stock."
However, what I received was not the genuine Honda Undercowl kit - the pieces of tyre inner tube fitted with double-sided tape and the photocopied set of installation instructions were the first things that made me suspicious. Then, as I checked the installation instructions and sorted through the nuts and bolts I'd received, I realised that many parts were missing or of the wrong size/type - this is definitely not the way Honda does accessories kits!
Prior to taking Doble to task over this matter I contacted Honda UK and asked them to confirm whether or not I had received a genuine Honda undercowl kit (I sent them photos and details of what I had/hadn't received). They confirmed that the genuine Honda undercowl kit they supply contains all the parts shown on the installation sheet and there have not been any parts substitutions.
To say I'm disgusted with Doble is an understatement - they advertised that they were selling "an OEM, Genuine Honda, undercowl kit to fit on any year model, 700cc Deauville. Complete its Honda Part number is... 08F71-MEW-800" and this is what I expected to receive.
It turns out that Doble were buying some of the replacement undercowl parts (ie, the left and right undercowl pieces, the five mounting brackets and two collars) at a retail cost of less than ?40 (they would have paid much less as trade price), adding a collection of nuts and bolts, some pieces of tyre inner tube fitted with double-sided tape and a photocopied set of installation instructions and passing it off as a genuine Honda kit (see attachments). Their behaviour was nothing sort of deceitful and fraudulent!!
The response I received from Doble when I asked them why they did not send me the item I had purchased but instead chose to defraud me by supplying a substantially inferior product was as follows:
"We have been offering this solution to customer for the past 3 years without anyone ever being dissappointed by it. The ?100 saving from the official Honda price is what I and I would have thought the customers are looking for."
My issue with Doble is not that they made up their own version of the undercowl kit and sold it at a substantially lower price than the genuine Honda kit - my issue is that they advertised they were supplying the genuine Honda Undercowl kit (they even quoted the part number for the kit) and they didn't.
So, for all of you who bought the ?130 'genuine' undercowl kit and wondered why the parts you received didn't match the installation instructions now you know why!!
Like many others I was excited to be able to purchase a genuine Honda Undercowl kit for a significant saving. Doble, a UK based authorised Honda dealer, were offering them on eBay for ?130 instead of the recommended retail price of more than ?220 - they stated that they were "Offered here at an exceptional price package to clear some old stock."
However, what I received was not the genuine Honda Undercowl kit - the pieces of tyre inner tube fitted with double-sided tape and the photocopied set of installation instructions were the first things that made me suspicious. Then, as I checked the installation instructions and sorted through the nuts and bolts I'd received, I realised that many parts were missing or of the wrong size/type - this is definitely not the way Honda does accessories kits!
Prior to taking Doble to task over this matter I contacted Honda UK and asked them to confirm whether or not I had received a genuine Honda undercowl kit (I sent them photos and details of what I had/hadn't received). They confirmed that the genuine Honda undercowl kit they supply contains all the parts shown on the installation sheet and there have not been any parts substitutions.
To say I'm disgusted with Doble is an understatement - they advertised that they were selling "an OEM, Genuine Honda, undercowl kit to fit on any year model, 700cc Deauville. Complete its Honda Part number is... 08F71-MEW-800" and this is what I expected to receive.
It turns out that Doble were buying some of the replacement undercowl parts (ie, the left and right undercowl pieces, the five mounting brackets and two collars) at a retail cost of less than ?40 (they would have paid much less as trade price), adding a collection of nuts and bolts, some pieces of tyre inner tube fitted with double-sided tape and a photocopied set of installation instructions and passing it off as a genuine Honda kit (see attachments). Their behaviour was nothing sort of deceitful and fraudulent!!
The response I received from Doble when I asked them why they did not send me the item I had purchased but instead chose to defraud me by supplying a substantially inferior product was as follows:
"We have been offering this solution to customer for the past 3 years without anyone ever being dissappointed by it. The ?100 saving from the official Honda price is what I and I would have thought the customers are looking for."
My issue with Doble is not that they made up their own version of the undercowl kit and sold it at a substantially lower price than the genuine Honda kit - my issue is that they advertised they were supplying the genuine Honda Undercowl kit (they even quoted the part number for the kit) and they didn't.
So, for all of you who bought the ?130 'genuine' undercowl kit and wondered why the parts you received didn't match the installation instructions now you know why!!
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